At Jane Bordeaux® Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Jane Bordeaux® Online you may return the unused, unworn item for exchange or refund (we’ll even pay for the return shipping fee).
You may return most new, unopened items within 14 days of delivery for a full refund. If the return is a result of our error (Example: you received an incorrect size etc.) in such case a replacement will be mailed.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on your delivery location's zipcode.
Digital download purchases are instant and a link will be sent to your billing address immediately after purchasing a song or album from our online Store.